BIG®'s Commitment to Quality
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BIG® was one of the first, and remains one of the only ISO 9001:2008 quality management-certified applicant screening firms. This certification means our processes contain systematic quality controls to ensure your applicant screening program requirements are met in every service we provide.
Our quality mission
Within the ISO 9001:2008 quality management system framework, all of BIG’s processes are consistently carried out in support of our mission to exceed client expectations in the principal areas of quality, user-friendliness, efficiency, service-orientation, and timeliness.
Multiple performance benchmarks
A major aspect of maintaining our ISO quality management certification is measurement. We gauge our performance internally through employee error ratios and productivity reports, internal audits, public records verifications, and turnaround time monitoring. And, we gauge our performance with you through regular client satisfaction surveys and customer service call tracking.
Continual pursuit of excellence
Another central focus of our quality management initiative is continual improvement. We open a dialog for fine-tuning our products and services through an internal database that logs constructive feedback from both clients and employees. The database tracks any corrective or preventive action we take to address the issues raised. In many cases, this feedback is the impetus for our most advanced technology and service solutions.
Though BIG® has a dedicated team who oversees our adherence to established quality management standards, quality assurance is the responsibility of every employee. We empower our entire operations team to exceed client expectations with thorough training in our quality policy and related processes.