SMS Terms and Conditions
Effective: April 19, 2018
These SMS Terms and Conditions set forth more detail about Business Information Group, Inc. (“BIG”)’s, a background screening company, text message communications with you on behalf of BIG’s client (whom you are seeking to establish or have already established a relationship with) regarding the background screening process (the “Background Screening Updates”). The background check is being completed upon your authorization and consent. If you have not granted authorization for BIG to perform a background check on you, please contact us.
As part of the Background Screening Updates, you agree to the use of short message service (“SMS”) or text messages (collectively referred to as “Messages”). As part of the Background Screening Updates, BIG will act as an agent of its clients and send you text messages on behalf of its client if you opt in to receiving such text messages. Once you opt in, you will receive a confirmation text message. Your consent is not a condition to purchase services from BIG and you may opt-out at any time. Once the background screening process is completed, we will automatically opt you out and you will receive no further Messages unless you opt back in again at a later date.
Our expectation is that you will receive periodic, recurring text messages, totaling no more than ten (10) messages per month.
Please be aware that message and data rates may apply from your mobile carrier. BIG does not have any control over these rates, nor does it have control as to any other obligations you may have to your mobile carrier in connection with your text messaging service. By opting in to receive messages from BIG and its client, you are accepting any such charges from your mobile carrier. BIG does not control how these fees are charged to or collected from you.
BIG reserves the right to terminate the text messaging program, in whole or in part, at any time without notice. The information in any message may be subject to certain time lags and/or delays. BIG does not guarantee that text messaging is available across all carriers, and is not liable for delayed or undelivered messages.
You may text “HELP” for any assistance in response to the latest text you received. You will receive a response to contact Customer Service at 1 (888) 291-1369 ext. 2006 or ITSupport@bigreport.com. BIG will answer any of your service or other related questions that you may have.
To stop receiving text messages, text STOP, STOP ALL, END, QUIT, CANCEL or UNSUBSCRIBE to the number from which you received the last text message. Our preference is that you simply text “STOP”, should you decide to cancel all texting.
Please note that opting out of receiving text messages will unsubscribe you from all text messages sent by BIG. You agree that following a request to unsubscribe from texts, you will receive one (1) final message, confirming that you will receive no further Messages from BIG.
For Customer Service, call: 1 (888) 291-1369 ext. 2006 or email ITSupport@bigreport.com
We cannot express enough how much we have enjoyed working with BIG! It has really benefitted our processing and ease of doing business!
I enjoy collaborating with BIG, and know that if I have to reach out with a question/concern, a positive attitude with a willingness to find resolve is on the other side of an email or a phone call.
You have been the most professional and most helpful business partner that I have ever been associated with — always there to assist us and with rapid turnaround times.
I am confident whenever we add a product with your company that I will have a good experience.
We have received superior service and we know this is what you and your team strive for. We are grateful for the dedication, level of professionalism and effort shown.