QualityQUEST is our mission to bring the highest standard of Quality, Usability, Efficiency, Service and Timeliness to our clients.
Through our commitment to these principles and our continual quest to best support our clients, we have maintained our unmatched reputation and long-term client relationships. QualityQUEST is an exhaustive internal process of checks and balances that surpasses even the stringent requirements we already adhere to through our distinguished ISO 9001:2015 Quality Management System certification.
|Quality: To provide the highest-quality information and adhere to all compliance requirements without compromise.|
|Usability: To create, develop and continually enhance our products and services so they are uncomplicated, adaptable and easy to use.|
|Efficiency: To fully leverage the most innovative advances in technology to consistently improve our productivity and resourcefulness.|
|Service: To achieve the highest level of client satisfaction possible through superior service, training and education.|
|Timeliness: To deliver accurate, complete reports in the shortest timeframe possible.|
What our clients are saying
We cannot express enough how much we have enjoyed working with BIG! It has really benefitted our processing and ease of doing business!
I enjoy collaborating with BIG, and know that if I have to reach out with a question/concern, a positive attitude with a willingness to find resolve is on the other side of an email or a phone call.
You have been the most professional and most helpful business partner that I have ever been associated with — always there to assist us and with rapid turnaround times.
I am confident whenever we add a product with your company that I will have a good experience.
We have received superior service and we know this is what you and your team strive for. We are grateful for the dedication, level of professionalism and effort shown.