Quick and efficient communication with researchers in the field is essential for providing fast turnaround time. Our RecordSquad tool allows us to instantly communicate with our court reporting agents, dramatically reducing turnaround time on court searches.
We communicate in real time with our field court reporting agents through RecordSquad, a secure, Web-based portal. This private, secure extranet site allows instantaneous ordering, tracking and reporting for physical county court searches. The site provides complete transparency during the research process and serves as a secure communication channel with our court agents.
|Speed: A seamless integration between our client ordering system and RecordSquad allows for new requests to instantly be transferred to the field.|
|Transparency: Provides us with a real-time status update of your court agent record searches.|
|Communication: Establishes a convenient, secure communication channel between us and our court reporting agents.|
|Efficient: Provides centralized management of all of our court reporting requests.|
|Security: Offers high-level security through 256-bit encryption, Transport Layer Security (TLS) technology and Risk-Based Authentication. The site is tested and certified by Verizon Cybertrust Security, a worldwide leader in providing enterprise security certification programs.|
|Privacy: RecordSquad is a private network available only to authorized users; all report information is encrypted to ensure data privacy.|
We cannot express enough how much we have enjoyed working with BIG! It has really benefitted our processing and ease of doing business!
I enjoy collaborating with BIG, and know that if I have to reach out with a question/concern, a positive attitude with a willingness to find resolve is on the other side of an email or a phone call.
You have been the most professional and most helpful business partner that I have ever been associated with — always there to assist us and with rapid turnaround times.
I am confident whenever we add a product with your company that I will have a good experience.
We have received superior service and we know this is what you and your team strive for. We are grateful for the dedication, level of professionalism and effort shown.